Elevated error rate on DHL Express label generation

Incident Report for Shippo

Investigating

We are currently experiencing elevated label creation errors affecting shipments using Shippo’s DHL Express master account only. Our team is actively investigating the issue and working toward a resolution.

We’ll provide further updates as more information becomes available.

Posted Aug 28, 2026 - 19:39 UTC

This incident affects: Carrier API (DHL Express).