Elevated error rate on ontrac Transaction API

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Sep 30, 2026 - 06:34 UTC

Update

We are continuing to investigate this issue.
Posted Sep 30, 2026 - 06:31 UTC

Investigating

We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Posted Sep 30, 2026 - 02:02 UTC
This incident affected: Carrier API (OnTrac).
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