Delays in tracking notification

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Sep 16, 2024 - 10:34 PDT

Monitoring

The elevated error rates for the Tracking API have decreased, and the service is now operational. We will continue to monitor the system to ensure stability.

Posted Sep 16, 2024 - 06:49 PDT

Investigating

We are investigating reports of degraded API performance.

Posted Sep 16, 2024 - 06:26 PDT

This incident affected: Shippo REST API, Shippo Web Dashboard, and Shippo Platform API.