Degraded API Performance

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Jun 22, 2022 - 11:14 PDT

Update

We observed an elevated rate of errors in the Shippo APIs and Shippo WebApp. A fix has been implemented and services have been restored.
We are continuing to monitor.

Posted Jun 22, 2022 - 11:06 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 22, 2022 - 10:59 PDT

Investigating

We are investigating reports of degraded API performance.

Posted Jun 22, 2022 - 10:51 PDT

This incident affected: Shippo REST API and Shippo Platform API.