Degraded Tracking API Performance for Australia post

Incident Report for Shippo

Resolved

This incident has been resolved.
Posted Jan 15, 2025 - 01:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 14, 2025 - 17:41 UTC

Update

We are continuing to investigate this issue.
Posted Jan 14, 2025 - 15:51 UTC

Investigating

We are investigating reports of degraded Tracking API performance for Australia post
Posted Jan 14, 2025 - 15:50 UTC
This incident affected: Shippo REST API, Shippo Web Dashboard, Shippo Platform API and Carrier API (Australia Post).