Elevated error rate on RoyalmailSF Transaction and Shipment API

Incident Report for Shippo

Resolved

This incident has been resolved.

Posted Oct 16, 2024 - 13:47 PDT

Update

Error rate has reduced , but we are yet to receive confirmation from the carrier. We have been monitoring the alert for a while.

Posted Oct 16, 2024 - 13:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2024 - 13:26 PDT

Investigating

We have detected an elevated error rate from the RoyalmailSF Transaction and Shipment API. Our team has contacted the carrier, and we are monitoring the situation.

Posted Oct 16, 2024 - 12:45 PDT

This incident affected: Carrier APIs (Royal Mail (Storefeeder)).