Delay in Tracking Updates Across All Carriers
Update - The issue has been resolved and all tracking statuses are being updated and should be fully recovered by 10:30 PM PT.
May 22, 2025 - 18:42 PDT
Monitoring - A fix has been deployed and we are monitoring the results
May 22, 2025 - 17:43 PDT
Identified - We’ve identified the cause, and our team is actively working on a fix
May 22, 2025 - 17:34 PDT
Investigating - We are currently seeing a decrease in tracking updates impacting all carriers. We are actively investigating and will post further updates soon
May 22, 2025 - 17:19 PDT
Shippo REST API ? Operational
Shippo Web Dashboard ? Operational
Carrier API ? Operational
USPS Operational
UPS Operational
FedEx Operational
Airterra Operational
APC Postal Operational
APG Operational
Aramex Operational
Asendia US Operational
Australia Post Operational
Axlehire Operational
Better Trucks Operational
Canada Post Operational
CDL Operational
Chronopost Operational
Colissimo Operational
Correos Operational
CouriersPlease Operational
Deutsche Post Operational
DHL eCommerce Operational
DHL Express Operational
DHL Germany Operational
DPD DE Operational
DPD UK Operational
ePost Global Operational
EVRi Operational
Globegistics Operational
GLS Operational
La Poste Operational
Lasership Operational
LSO Operational
Mondial Relay Operational
OnTrac Operational
OrangeDS Operational
Passport Operational
Pitney Bowes Operational
Poste Italiane Operational
Purolator Operational
Royal Mail (InterSoft) Operational
Royal Mail (Storefeeder) Operational
Sendle Operational
Swyft Operational
UDS Operational
Veho Operational
parcel_perform ? Operational
DHL Benelux Operational
Estafeta Operational
New Zealand Post Operational
Parcel Operational
Parcelforce Operational
Posti Operational
Shippo Platform API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

USPS Tracking Maintenance May 25, 2025 17:00-23:00 PDT

USPS will be performing maintenance on their tracking APIs from 2025-05-25 17:00 PST to 2025-05-26 12:00 PST.

During this time, tracking information will not be available for any USPS tracking requests.
Posted on May 21, 2025 - 11:15 PDT

Deutsche Post Scheduled Maintenance May 26, 2025 13:00-14:00 PDT

Deutsche Post will perform maintenance on their system from 05/26/2025 13:00 PDT to 05/26/2025 14:00 PDT

During the cited timeframe, there will be a impact on return shipments.
Posted on May 19, 2025 - 16:30 PDT

Deutsche Post Scheduled Maintenance May 26, 2025 20:00-21:00 PDT

Deutsche Post Scheduled Maintenance will perform maintenance on their system from 05/26/2025 20:00 PDT to 05/26/2025 21:00 PDT

During the cited timeframe, there will be a brief impact on return shipments.
Posted on May 20, 2025 - 11:45 PDT
System Metrics Month Week Day
API Response Time
Fetching
May 22, 2025

Unresolved incident: Delay in Tracking Updates Across All Carriers.

May 21, 2025
Deutsche Post Tracking Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 16:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 15, 04:29 PDT
Scheduled - Deutsche Post will be performing maintenance on their tracking APIs from 2025-05-21 16:30 PST-2025-05-21 17:30 PST.

During this time, tracking information will not be available for any Deutsche Post shipments.
May 15, 04:26 PDT
May 20, 2025
DPD DE Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 14, 06:09 PDT
Scheduled - DPD DE will perform maintenance on their system from 20-05-2025 9:00 AM PT to 20-05-2025 10:00 AM PT

During the cited timeframe, DPD Germany's web service is available to a limited extend. Interruptions within the connections can occur.
May 14, 05:29 PDT
May 19, 2025

No incidents reported.

May 18, 2025
USPS Tracking Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 PDT
Scheduled - USPS will be performing maintenance on their tracking APIs from 05/18/2025 5:00 AM PDT to 05/18/2025 5:00 PM PDT.

During this time, tracking information will not be available for any USPS shipments and USPS tracking requests.
May 9, 10:13 PDT
DHL Tracking Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 01:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 17, 12:02 PDT
Scheduled - DHL will be performing maintenance on their tracking APIs from 2025-05-18 01:00PST to 2025-05-18 04:00 PST.

During this time, tracking information will not be available for any DHL shipments and DHL tracking requests.
May 17, 12:00 PDT
May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Elevated error rate on USPS Transaction
Resolved - This incident has been resolved.
May 15, 02:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 01:58 PDT
Identified - The issue has been identified and a fix is being implemented.
May 14, 23:05 PDT
Investigating - We have detected an elevated error rate from USPS Transaction API. Our team has contacted the carrier and we are monitoring the situation.
May 14, 21:10 PDT
May 14, 2025
May 13, 2025
Elevated error rate on Post Italiane Tracking
Resolved - This incident has been resolved.
May 13, 07:05 PDT
Investigating - We have detected an elevated error rate from Post Italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
May 9, 05:08 PDT
May 12, 2025
Deutsche Post Tracking Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 4, 14:54 PDT
Scheduled - Deutsche Post will be performing maintenance on their tracking APIs from 05-11-2025 and 23:00 in PST to 05-11-2025 and 1:00 in PST.

During this time, tracking information will not be available for any shipments and tracking requests.
May 4, 14:53 PDT
May 11, 2025
USPS Tracking Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 17:00 PDT
Scheduled - USPS will be performing maintenance on their tracking APIs from 05/10/2025 17:00 (5:00 PM PDT) to 05/11/2025 00:00 (Midnight PDT)

During this time, tracking information will not be available for any USPS shipments and USPS tracking requests.
May 8, 10:57 PDT
May 10, 2025
Elevated error rate on royal_mail_sf_track Tracking
Resolved - This incident has been resolved.
May 10, 22:18 PDT
Update - We are continuing to investigate this issue.
May 10, 16:37 PDT
Investigating - We have detected an elevated error rate from royal_mail_sf_track's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
May 10, 16:35 PDT
May 9, 2025
May 8, 2025
Elevated error rate on Poste Italiane Tracking
Resolved - This incident has been resolved.
May 8, 14:37 PDT
Investigating - We have detected an elevated error rate from Post Italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
May 8, 12:58 PDT
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