Update - The issue has been resolved and all tracking statuses are being updated and should be fully recovered by 10:30 PM PT.
May 22, 2025 - 18:42 PDT
Monitoring - A fix has been deployed and we are monitoring the results
May 22, 2025 - 17:43 PDT
Identified - We’ve identified the cause, and our team is actively working on a fix
May 22, 2025 - 17:34 PDT
Investigating - We are currently seeing a decrease in tracking updates impacting all carriers. We are actively investigating and will post further updates soon
May 22, 2025 - 17:19 PDT
Completed -
The scheduled maintenance has been completed.
May 20, 10:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 PDT
Update -
We will be undergoing scheduled maintenance during this time.
May 14, 06:09 PDT
Scheduled -
DPD DE will perform maintenance on their system from 20-05-2025 9:00 AM PT to 20-05-2025 10:00 AM PT
During the cited timeframe, DPD Germany's web service is available to a limited extend. Interruptions within the connections can occur.
May 14, 05:29 PDT
Resolved -
This incident has been resolved.
May 15, 02:31 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 15, 01:58 PDT
Identified -
The issue has been identified and a fix is being implemented.
May 14, 23:05 PDT
Investigating -
We have detected an elevated error rate from USPS Transaction API. Our team has contacted the carrier and we are monitoring the situation.
May 14, 21:10 PDT
Resolved -
This incident has been resolved.
May 13, 07:05 PDT
Investigating -
We have detected an elevated error rate from Post Italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
May 9, 05:08 PDT
Resolved -
This incident has been resolved.
May 10, 22:18 PDT
Update -
We are continuing to investigate this issue.
May 10, 16:37 PDT
Investigating -
We have detected an elevated error rate from royal_mail_sf_track's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
May 10, 16:35 PDT
Resolved -
This incident has been resolved.
May 8, 14:37 PDT
Investigating -
We have detected an elevated error rate from Post Italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
May 8, 12:58 PDT