Elevated error rate on Royal Mail SF Tracking
Update - We are continuing to investigate this issue.
Sep 02, 2025 - 15:16 UTC
Investigating - We have detected an elevated error rate from Royal Mail SF's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Sep 02, 2025 - 15:15 UTC
Shippo REST API ? Operational
Shippo Web Dashboard ? Operational
Carrier API ? Degraded Performance
USPS Operational
UPS Operational
FedEx Operational
Airterra Operational
APC Postal Operational
APG Operational
Aramex Operational
Asendia US Operational
Australia Post Operational
Axlehire Operational
Better Trucks Operational
Canada Post Operational
CDL Operational
Chronopost Operational
Colissimo Operational
Correos Operational
CouriersPlease Operational
Deutsche Post Operational
DHL eCommerce Operational
DHL Express Operational
DHL Germany Operational
DPD DE Operational
DPD UK Operational
ePost Global Operational
EVRi Operational
Globegistics Operational
GLS Operational
La Poste Operational
Lasership Operational
LSO Operational
Mondial Relay Operational
OnTrac Operational
OrangeDS Operational
Passport Operational
Pitney Bowes Operational
Poste Italiane Operational
Purolator Operational
Royal Mail (InterSoft) Degraded Performance
Royal Mail (Storefeeder) Degraded Performance
Sendle Operational
Swyft Operational
UDS Operational
Veho Operational
parcel_perform ? Operational
DHL Benelux Operational
Estafeta Operational
New Zealand Post Operational
Parcel Operational
Parcelforce Operational
Posti Operational
Shippo Platform API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Deutsche Post Tracking Maintenance Sep 3, 2025 04:00-06:00 UTC

Deutsche Post will be performing maintenance on their tracking APIs from Sep 03, 2025, 04:00 AM UTC TO Sep 03, 2025, 06:00 AM UTC.

During this time, tracking and shipment information will not be available for any Deutsche Post requests.
Posted on Aug 27, 2025 - 13:44 UTC

Couriers Please Scheduled Maintenance Sep 4, 2025 08:00-09:00 UTC

Couriers Please will perform maintenance on their customer facing API from Sep 04, 2025 08:00 AM UTC to Sep 04, 2025 09:00 AM UTC.

During the maintenance window some customers may experience intermittent issues connecting to the APIs.
Customers may continue to use the APIs as usual. Access to the Couriers Please website will not be affected.
Posted on Sep 02, 2025 - 18:30 UTC

Deutsche Post Tracking Maintenance Sep 7, 2025 06:00-07:00 UTC

Deutsche Post will be performing maintenance on their tracking APIs on Sep 07,2025 06:00 A.M UTC to Sep 07,2025 07:00 A.M UTC

During this time, tracking information will not be available for any Deutsche Post shipments and Deutsche Post tracking requests.
Posted on Sep 02, 2025 - 18:02 UTC

Shippo platform Scheduled Maintenance Sep 14, 2025 03:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 2025 - 15:49 UTC
Scheduled - Shippo platform will perform maintenance on their system on September 14, 2025 from 3 AM UTC to September 14, 2025 from 4 AM UTC

During the cited timeframe, we expect a downtime of approximately 10 minutes during which all Shippo services will be temporarily unavailable.

Affected Services:
Tracking (Tracking Status, Webhooks), Transaction (Label Purchase, Download Label), Shipments (Rates not returning, service method not returning), Rates (Incorrect Rates)

Potentially Affected Services:
Address (Validate Address, Save address)
Aug 19, 2025 - 14:30 UTC
System Metrics Month Week Day
API Response Time
Fetching
Sep 2, 2025

Unresolved incident: Elevated error rate on Royal Mail SF Tracking.

Sep 1, 2025
USPS Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 00:00 UTC
Scheduled - USPS will be performing maintenance on their tracking APIs from SEP 01, 2025 12:00am UTC to SEP 01, 2025 7:00am UTC

During this time, tracking information will not be available for any USPS tracking requests.
Aug 28, 18:22 UTC
Aug 31, 2025
USPS Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 09:00 UTC
Scheduled - USPS will be performing maintenance on their tracking APIs from Aug 31, 2025, 09:00 AM UTC to Aug 31, 2025, 01:00 PM UTC

During this time, tracking information will not be available for any USPS tracking requests.
Aug 22, 12:22 UTC
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025
Deutsche Post Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 05:00 UTC
Scheduled - Deutsche Post will perform maintenance on their system from Aug 26, 2025 at 03:00 AM UTC to Aug 26, 2025 at 04:00 AM UTC

During the cited timeframe, there will be a impact on Deutsche Post returns Shipment.
Aug 19, 05:28 UTC
Aug 25, 2025
Deutsche Post Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:00 UTC
Scheduled - Deutsche Post will be performing maintenance on their tracking APIs from Aug 25, 2025 20:00 UTC TO Aug 25, 2025 21:00 UTC.

During this time, tracking information will not be available for any Deutsche Post shipments and Deutsche Post tracking requests.
Aug 19, 05:16 UTC
Aug 24, 2025
Delay with USPS Tracking updates
Resolved - This incident has been resolved.
Aug 24, 10:42 UTC
Investigating - We are experiencing difficulties in receiving USPS Tracking updates. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored.
Aug 24, 02:06 UTC
Deutsche Post Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 19, 04:47 UTC
Scheduled - Deutsche Post will perform maintenance on their system Aug 24, 2025 5:00 am UTC TO Aug 24, 2025 10:00 am UTC

During the cited timeframe, there will be an impact on all Deutsche Post services.
Aug 15, 05:00 UTC
Royal Mail Store feeder Tracking Maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 03:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 21:30 UTC
Scheduled - Royal Mail Store feeder will be performing maintenance on their tracking APIs from Aug 23, 2025 at 09:30 PM UTC to Aug 24, 2025 at 03:05 AM UTC

During this time, tracking information will not be available for any Royal Mail SF tracking requests.
Aug 22, 14:41 UTC
Elevated error rate on Better Trucks Tracking
Resolved - This incident has been resolved.
Aug 24, 01:40 UTC
Investigating - We have detected an elevated error rate from Better Trucks Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Aug 23, 11:15 UTC
Elevated error rate on Better trucks Shipment
Resolved - This incident has been resolved.
Aug 24, 01:40 UTC
Investigating - We have detected an elevated error rate from Better trucks Shipment API. Our team has contacted the carrier and we are monitoring the situation.
Aug 23, 11:54 UTC
Aug 23, 2025
Aug 22, 2025

No incidents reported.

Aug 21, 2025

No incidents reported.

Aug 20, 2025

No incidents reported.

Aug 19, 2025
Deutsche Post Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:00 UTC
Scheduled - Deutsche Post will perform maintenance on their system from 2025-08-19 at 04:00 UTC to 2025-08-19 at 10:00 UTC

During the cited timeframe, there will be a brief impact on Deutsche Post returns Shipment.
Aug 15, 10:39 UTC
Connectivity Issues with La Poste Services
Resolved - This incident has been resolved.
Aug 19, 04:34 UTC
Investigating - We are currently experiencing connectivity issues with La Poste services, which may impact some of your requests. Our team is actively monitoring the situation and working with La Poste to resolve this as quickly as possible.
We’ll keep you updated as soon as the service is fully restored. Thank you for your understanding and patience.
Aug 18, 21:46 UTC
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